Q: How to order Transform360's products?
Kindly refer Transform360's how to order section here
Q: What kind of payment options do Transform360 offer?
Kindly refer Transform360's payment options here
Q: What kind of shipping options do Transform360 offer? What is the shipping rate?
Kindly refer Transform360's shipping options and rates here
Q: How secure is shopping with Transform360?
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order. SSL encrypts your order information to avoid the decoding of that information by anyone other than Transform360. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https". We endeavor to make every transaction you make at Transform360 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Transform360 .* SSL available only if you make payment through our payment gateway, EGHL
Q: I cannot remove and add items into my shopping cart. Why and how to resolve this?
It should be a memory problem from your browser. Please follow steps on below link to delete the cookies:
Q: I have signed up to Transform360 but cannot login with my password. Why?
One of the possible problem is that your account is not verified. A email with verification link had been sent to your registered email address for verification, please click on the verification link to activate your account.
Alternatively, kindly contact us at firstname.lastname@example.org for technical assistance.
Q: I have a user account with Transform360 but forgot my password, what should I do?
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Transform360 . The password will be sent automatically to the registered email address.
Q: I have a user account with Transform360 , how do I change my personal info and shipping address?
Go to My Account page, login and you can modify your account details there.
Q: Can I buy from Transform360 without creating an account ?
Unfortunately no. However once you have created an account with us, it will be easier for you to shop with us next time. Just use your login (your email address) and password next time you shop with us. All your personal and address information will be automatically retrieved from your account.
Q: I have received a few emails from Transform360. What are Order Received, Order Confirmed, and Order Shipped?
Order Received: This email informs you that Transform360 has received your orders and will process it as soon as possible.
Order Processed: This email confirms Transform360 has received your payment and processed your order.
Order Shipped: This email confirms that Transform360 has shipped the order to your shipping address
Q: Can I return an item after it is delivered to me?
Please refer Transform360's return & refund policy here